§ Organisations have distinctive cultures, and behaviour acceptable in one organisational culture may be inappropriate in another – think about the different cultures in the different accountancy firms.
§ Also cultures develop over time or can change instantly as a result of a single major event, e.g. death of company founder, threatened takeover, etc.
1.2 Components of culture
The key elements of organisational culture are:
§ Norms guide people’s behaviour, suggesting what is or is not appropriate （the ‘done thing’。）
§ Symbols or symbolic action, e.g. rituals such as buying the office a cake on your birthday.
§ Beliefs underlie the culture by identifying what is important, e.g. a belief in the importance of people as individuals.
2 The factors that shape the culture of the organisation
The six major influences on the culture of an organisation are as follows:
§ Size – how large is the organisation – in terms of turnover, physical size, employee numbers?
§ Technology – how technologically advanced is the organisation – either in terms of its product, or its productive processes?
§ Diversity – how diverse is the company – either in terms of product range, geographical spread or cultural make-up of its stakeholders?
§ Age – how old is the business or the managers of the business – do its strategic level decision makers have experience to draw upon?