发布时间：2016-07-20 来源：新东方在线 发布人：Too
引言：I am returning... which Ibought from your store in... (time).
Imust complain about...
发展：This has put us to great inconvenience.
Therefore, Iam returning... and would greatly appreciate if you could replace it.
结尾：We hope that you will understand our expectation of the compensation for our damaged goods.
Iwould be grateful if this matter would have your immediate attention.
Having been given your excellent reputation, Iam sure you will do everything possible to...
You bought a pair of tennis bats (item #6542951) from website. When you received them, you found they were used with dirt all over around and a small tear in the handle. Write a letter to the customer service manager of the store to
1) tell him about the used bats 2)ask for a refund
Dear Sir or Madam:
I have recently ordered a new pair of tennis bats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the bats were used. They had dirt all over around and there was a small tear in the handle. My order number is AF26168156.
To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.